Hayward OmniLogic and Pro App Missing equipment or bodies of water displayed in the app
What You Should Know
- During maintenance on our cloud servers, some users may experience intermittent app connectivity or missing equipment information
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Omni Control Systems continue to operate normally, including all schedules and automation
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The remaining issues are isolated and not systemic, limited to cloud/app synchronization
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No permanent data loss or hardware issues have been identified
Common Symptoms You May See
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Missing equipment or bodies of water displayed in the app
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Inability to modify schedules or settings within the app
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Intermittent mobile app connectivity
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Incorrect or mismatched site, address, name or information
Recommended Resolution Steps
If you are assisting an affected customer, please advise the following:
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Fully close and restart the mobile app
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Confirm the mobile app is updated to the latest version
- Verify Firmware(opens in a new tab)(opens in a new tab)(opens in a new tab)(opens in a new tab)(opens in a new tab)
- Upgrade Firmware Over The Air(opens in a new tab)(opens in a new tab)(opens in a new tab)(opens in a new tab)(opens in a new tab)
- Upgrade Firmware Via USB(opens in a new tab)(opens in a new tab)(opens in a new tab)(opens in a new tab)(opens in a new tab)
Important
If you are experience these issues, please do not delete sites, add missing equipment, or modify site configuration at this time.
Escalation
If issues persist after completing the steps above, please contact Hayward Technical Support:
customerappsupport@hayward.com
